Returns & Refunds
Last updated: November 2026
Every Blason piece is made to be kept. If something isn’t right, however, we are here to make the return as considered as the garment itself.
Return window
You may request a return within 14 days of delivery. Exchanges for a different size or colour are complimentary. Once a return is approved, a prepaid return label will be sent to you by email where available.
How to return
- Register your return by writing to support@blason.de with your order number and the item(s) you wish to return. Please do this before sending anything — parcels returned without prior registration cannot be matched to your order.
- Ship the piece within 14 days of your return being approved. Include all original items: dust bag, hang tags, authenticity card and packaging.
- Receive your refund within 7–10 business days of our receipt and inspection of the return. Refunds are issued to the original payment method. For Klarna and other instalment orders, the invoice is adjusted accordingly.
Return fees
A small return fee is deducted from the refund to cover handling. There is no fee when choosing store credit.
| Order value returned | Fee (EU) | Fee (UK & US) |
|---|---|---|
| Up to €250 | €9 | €15 |
| €250–€500 | €15 | €25 |
| €500–€750 | €25 | €40 |
| Above €750 | €35 | €55 |
Size and colour exchanges are complimentary — no return fee applies.
Store credit
In place of a refund, you may select store credit for the full value of your return — no fee is deducted. Store credit is valid for 12 months and may be applied to any future order.
Please note that store credit is final and cannot be converted back into a monetary refund at a later date. Credits apply to amounts settled by card or similar methods only.
Faulty or incorrect items
In the rare event you receive a piece that is damaged, faulty, or not what you ordered, please contact us within 7 days of delivery at support@blason.de with photographs and your order number. Approved claims are returned with a complimentary prepaid label, and we will arrange a replacement, exchange or full refund including any original shipping charges.
Condition
To be eligible for return, pieces must be returned in their original, unworn condition:
- Unworn and unwashed, free of marks, perfume and signs of wear
- All original tags still attached
- Dust bag, authenticity card and packaging included
- In a resaleable state
We reserve the right to decline a return or deduct from the refund where these conditions are not met. Missing dust bags, cards or tags may be charged at replacement cost.
The following are not eligible for return:
- Made-to-order and bespoke pieces
- Intimate apparel and swimwear once removed from original packaging
- Personalised items
- Final-sale pieces, where clearly marked at the point of purchase
Sets, bundles and complimentary gifts
Pieces purchased as a set must be returned together to receive a full refund. Individual pieces from a set may be exchanged for another size.
Where an order includes a complimentary gift tied to a spending threshold, the gift must be returned if the kept order value falls below the threshold. Otherwise, the full retail value of the gift will be deducted from the refund.
International returns
For customers outside our prepaid return regions (currently EU, UK and US), returns are arranged and paid by the customer. Please write to support@blason.de for the correct return address and instructions. In these cases no return fee is deducted, however any duties, customs or import charges incurred during the return are the responsibility of the customer and may be deducted from the refund where paid by us.
Late returns
Returns received more than 14 days after approval are no longer eligible and will be sent back to you.
Statutory right of withdrawal
Customers in the European Union and United Kingdom are entitled to a statutory right of withdrawal of 14 days from the day the order is received, in accordance with EU Consumer Rights Directive 2011/83/EU. This right applies alongside, and is not limited by, our policy above. To exercise the right of withdrawal, you may notify us by any clear statement — writing to support@blason.de is sufficient. The piece must then be returned promptly, and in any case within 14 days.
Contact
We are available Monday to Friday to assist with any return, exchange or question. Please write to support@blason.de and we will respond within one business day.